order process-09

Every client is important to us and we want to offer you a personalised / one on one, service and a unique product(s).  With this being said, we have quite a bit of pre-designed products and stationery available in our range.  Where we only have to do minor changes to the design.  We do understand life happens and sometimes it causes the process to be rushed.    So if you are in a rush then browse our store for invitations, stationery, signage, packaging and decor items, where we can assist within shorter lead times.

For the client with more time and wants a uniquely designed item(s), we would like to meet up and discuss your theme or style.  We can also chat over email or a phone call, so don't worry if you live in another Province.  We are still able to assist.  Whether you live far or near, too busy to collect.  We offer a door to door courier service, with full online tracking.


Browse our online store or book a one on one consultation, email or call us over WhatsApp.  We would love to hear from you.  Please ensure you give us all the info e.g.: delivery suburb | wedding date | item(s) | colours | size | quantities.


Once you have selected the product(s) a quote / estimate will be mailed.  Please go through this quote and make sure the info & quantities are correct.  There are no banking details on this document.  Upon acceptance of the quote, we require your full delivery address, wedding date, contact number, for invoicing purposes.  We can't send an invoice without this info.  We require full payment before your item(s) is made.  If you want to pay a deposit then please ensure the balance is paid in full 21 working days before the expected delivery or event date.  Designs will be finalised if a deposit is paid.


Upon acceptance of the quote, an invoice will be mailed for payment.  Use your invoice number as the reference for payment.  Payment is due 21 working days before expected delivery or event date.  Please let us know if you will make a deposit payment.  Orders take 21 working days (excluding weekends & PH), from day payment clears.  No production work will be done before full payment is received.


Once an invoice is paid, your design will be done within a few days.  Please ensure we have all the info needed to start with the design beforehand e.g.: font style | info for design | colours etc.  A digital mock design will be mailed for approval.  Client own designs is welcome.  We require the file in the correct format for the application e.g.: vector format for engraving & cutting or high resolution for printing in a PDF format.  We don't accept any JPEG files.  Set up fee will apply and / or design fee for working on your artwork.


Your invoice will include the design & set up fee of your artwork.  Each design is allowed two (2) revisions (changes made, files saved and mailed to the client, for approval).  Additional revisions or changes, after approval of artwork, will amount to an additional design fee charge.  Get a third party to check grammar & spelling errors.  We don't accept responsibility for errors after designs were signed off.  Once a design is approved no further alterations will be accepted.


Once the mock design is approved the order will be put into production.  No refunds or changes will be permitted at this point.  Changes to artwork / designs and reprints or re-making of items will be charged for at the client's cost.


Once the order is ready a confirmation email will be mailed to you.   If the parcel is shipped then the email will have the tracking info, where you can track the parcel.  The shipping info given at the time of invoicing will be used for the courier delivery.  If a parcel is booked and the address has changed then the client is responsible for contacting the courier with the change of details.  For collections, a day and time will be confirmed to suit both parties.  We do accommodate after-hour collection when / if possible.

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